Bringing 5-star service to our Jefferson County Clerk’s Office

MEET ROZ

get to know your next county clerk

Rosalind Welch, a strategic community servant, is a native Louisvillian. She received her undergraduate degree from the University of Kentucky. Following graduation, Roz was the interim director of a community school and spent years working as a community advocate for youth, elderly, and rural communities. After 11 years in Lexington, Roz returned to Louisville with her passion for community. She completed her Master of Public Administration at the University of Louisville and has served as an election officer for more than 10 years.

Roz has spent the last 14 years in the retail field, managing great customer interactions and experiences in one of the nation's top retailers. Currently, she supports stores across the country as they are remodeled for enhanced retail experiences. She is passionate about 5-star service, and

she brings her expertise in voter education and empowerment, along with phenomenal customer relations experience, to this role of County Clerk.

5-star service

ACCOUNTABILITY

The transition to the new motor vehicle registration system has not been without its challenges. However, the Jefferson County Clerk's Office should ensure that residents have a friction-free process. Roz will reevaluate the current process to identify ways to streamline and thereby shorten wait and processing times.

ACCESSIBILITY

Currently, we have 8 offices. Roz wants to add an additional office in proximity to the I-264 corridor.

Louisville is a collective of many cultures. The clerk's office must be able to work with all residents. Roz will increase the number of translators and expand materials to include multiple languages.

ENGAGEMENT

Roz will engage the citizenry to expand our election worker database. She will work with schools, churches, elected officials and other community partners to engage our customers early and often regarding the services we provide. Roz will also engage and develop our robust team of employees, enhancing pathways to promotion and paying a living wage.

EFFICIENCY

It should never take 2 hours to vote!

Improving our systems to have the most efficient and secure technology is paramount. Currently, most activities at our offices are walk-in focused. Roz would expand our appointment and drop-off services, and explore expanding our dealer services to include mobile/ field support.

SECURITY

In 2024, our County Clerk's offices were held hostage by a ransomware attack that shut down offices for several days. The Clerk's office originally said nothing was taken, only to later recant once the Russian hackers posted a file list on the dark web. Roz will ensure that the security of information and our systems are improved, while being open and honest when breaches happen.